A large retailer in the United States, operating over 400 department stores, partnered with us to strengthen security, enhance application performance, and streamline Quality Engineering processes. With multiple customer-facing and backend systems, the organization needed a dependable testing partner to ensure its platforms remained secure, resilient, and scalable.
Client Challenges
The retailer faced several pressing challenges that were impacting system reliability, operational efficiency, and customer trust:
Rising security vulnerabilities across various digital and in-store platforms
Lack of a structured vulnerability management and tracking process
Manual testing efforts slowing down validation for frequent product customizations
Inconsistent security testing across more than 25 business applications
Limited visibility into performance bottlenecks impacting user experience
Client Goals
To address these challenges, the client established key security and testing objectives:
Establish a structured and repeatable vulnerability management process
Integrate a dynamic testing model to support continuous updates across 25+ applications
Standardize vulnerability tracking and remediation workflows
Products Under Testing
Our testing efforts covered a wide range of mission-critical retail platforms:
Web PoS and Mobile PoS
CRM & Ecommerce Platforms
Authentication Services & Payment Systems
Warehouse & Inventory Management, Order Fulfillment, Logistics
Our Approach
We implemented a comprehensive security and performance testing strategy designed to proactively uncover vulnerabilities and strengthen system stability:
Conducted in-depth vulnerability assessments across all high-risk applications
Performed dynamic application security testing aligned with ongoing product updates
Standardized vulnerability identification, scoring, and remediation workflows
Implemented performance assessments to detect and resolve operational bottlenecks
Result Highlights
Our engagement enabled the retailer to improve security posture, streamline internal processes, and ensure system resilience:
Centralized dashboard to manage, monitor, and track vulnerabilities
Comprehensive reporting, including an executive summary, process insights, and actionable security recommendations