A large retailer in the United States, operating over 400 department stores, partnered with us to strengthen security, enhance application performance, and streamline Quality Engineering processes. With multiple customer-facing and backend systems, the organization needed a dependable testing partner to ensure its platforms remained secure, resilient, and scalable.
Client Challenges
The retailer faced several pressing challenges that were impacting system reliability, operational efficiency, and customer trust:
- Rising security vulnerabilities across various digital and in-store platforms
- Lack of a structured vulnerability management and tracking process
- Manual testing efforts slowing down validation for frequent product customizations
- Inconsistent security testing across more than 25 business applications
- Limited visibility into performance bottlenecks impacting user experience
Client Goals
To address these challenges, the client established key security and testing objectives:
- Establish a structured and repeatable vulnerability management process
- Integrate a dynamic testing model to support continuous updates across 25+ applications
- Standardize vulnerability tracking and remediation workflows
Products Under Testing
Our testing efforts covered a wide range of mission-critical retail platforms:
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Web PoS and Mobile PoS
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CRM & Ecommerce Platforms
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Authentication Services & Payment Systems
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Warehouse & Inventory Management, Order Fulfillment, Logistics
Our Approach
We implemented a comprehensive security and performance testing strategy designed to proactively uncover vulnerabilities and strengthen system stability:
- Conducted in-depth vulnerability assessments across all high-risk applications
- Performed dynamic application security testing aligned with ongoing product updates
- Standardized vulnerability identification, scoring, and remediation workflows
- Implemented performance assessments to detect and resolve operational bottlenecks
Result Highlights
Our engagement enabled the retailer to improve security posture, streamline internal processes, and ensure system resilience:
- Centralized dashboard to manage, monitor, and track vulnerabilities
- Comprehensive reporting, including an executive summary, process insights, and actionable security recommendations