One of Canada’s leading airline companies sought expert support to enhance test automation across its mission-critical web and mobile applications. With increasing digital traffic and customer expectations, the airline needed a stronger testing foundation to ensure reliability, performance, and seamless user experiences.
Client Challenges
The client faced several challenges that were impacting release speed, operational efficiency, and overall product quality:
- Heavy reliance on manual testing slowing down validation cycles
- Low automation coverage across key booking and customer workflows
- Unstable test environments causing frequent automation failures
- Limited visibility into integration issues affecting system performance
- Difficulty ensuring consistent quality across multiple platforms and devices
Our Approach
We implemented a strategic, scalable automation approach to modernize the client's testing practices and support high-availability airline operations:
- Developed a robust automation strategy aligned with industry best practices
- Enhanced automation frameworks to ensure secure, predictable, and stable execution
- Expanded automation coverage across key web and mobile customer journeys
- Introduced continuous validation to support zero-defect release goals
Result Highlights
Our engagement delivered significant improvements in testing efficiency, quality, and platform performance:
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65% cost reduction achieved through optimized automation processes
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45% increase in test coverage, improving user experience across channels
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70%+ test automation pass rate for critical web and mobile applications
- Early identification of critical integration bottlenecks affecting performance